Quality
In 2004, Crossway achieved the Investors In People standard. As Investors In People, Crossway give their employees every encouragement to train and develop themselves further. All training and development is planned to meet the company's objectives. The key element of Investors In People is that all employees are driving towards the same objectives as the company. In this way the company can become more effective, more customer-focussed, and more productive.
Crossway is also accredited with the Quality Recognition Trademark of BS EN ISO 9001 : 2000, this confirms that Crossway have quality management systems in place that provide a framework for the company to work from, and this means that Crossway constantly measure and evaluate performance to look for improvement. Customer satisfaction surveys are regularly conducted to obtain feedback.
Crossway Scaffolding (Elland) Ltd is a member of the National Access & Scaffolding Confederation. NASC members are required to abide by a strict code of conduct, which sets trading standards for the industry and requires companies to provide the highest possible service. This separates members from the rest of the industry. Many public and private organisations and an increasing number of local authorities are now specifying that the scaffolding contractors they employ must be members of the NASC.
All NASC members are independently audited every 2 years to ensure they are adhering to the code of practise.
